Terms of Delivery, Orders, and Liability
– Any delivery note, waybill, or invoice (whether a copy or the original) signed by the Customer or an authorized third-party carrier on behalf of the Customer and retained by Smarter Homes will serve as prima facie proof that the delivery was successfully completed and that the goods met the specified quality and quantity.
– All orders and any modifications are subject to the terms and conditions outlined by Smarter Homes. Only written orders and changes will be accepted; however, Smarter Homes may, at its discretion, accept and act on telephonic orders or changes. Smarter Homes reserves the right to refuse delivery or collection until a formal written order is provided.
– Smarter Homes reserves the right to split deliveries into different quantities and on various dates, subject to prior approval from the Customer, which should not be unreasonably withheld.
– Each order may be invoiced and delivered separately at Smarter Homes’ discretion.
– The risk of damage or loss passes to the Customer upon the Customer or their representative signing the delivery receipt. The Customer is responsible for fully insuring the goods until they are paid for in full.
– Smarter Homes is authorized to use third-party couriers to transport goods on its behalf under terms it deems appropriate.
– If the Customer arranges their own third-party courier, they indemnify Smarter Homes from any claims arising from that transportation arrangement.
– Delivery, installation, and performance timelines provided by Smarter Homes are estimates and not binding. While Smarter Homes will make every effort to meet these timelines, delays may occur. Time is not considered essential unless explicitly agreed upon in writing by Smarter Homes. Smarter Homes is not liable for any losses or damages due to delays, incorrect delivery, or issues during installation or performance.
– Orders and invoices will only be processed after payment has cleared in Smarter Homes’ account.
– Deliveries are scheduled according to the company’s weekly delivery timetable.
– Online orders typically have a delivery time of 5-10 business days.
– Orders are contingent upon stock availability. If an item is out of stock, the Customer will be notified via email and issued a full refund.
Exceptions:
- Stock shortages may cause delays or partial deliveries.
- Public holidays or exceptional events may temporarily adjust the delivery schedule, as Smarter Homes does not ship on weekends or public holidays.
Orders for Delivery:
- Parcels will be shipped using the most cost-effective method unless the Customer specifies otherwise.
- Customers can choose expedited delivery services at an additional cost.
- Extra charges, such as fuel, outlying area fees, or drive-away surcharges, will be billed to the Customer.
- Delivery fees for each service are provided during the checkout process and will be included in the final invoice where applicable.
- Delivery times are estimates and do not guarantee specific delivery dates.
For any questions or concerns regarding shipping or delivery, please contact us at info@smarterhomesolutions.co.za