Solar/Inverter Warranty Claims
If an inverter is faulty, the below would have to be adhered to:
- Do not remove it from the installation. Verify all connections and ensure installation follows the user manual provided in the box of the product.
- Submit a video showing the installation, serial number, fault code, and LED lights along with the warranty document.
- The warranty is valid only if a qualified installer issues a Certificate of Compliance (CoC). Unauthorised installations will void the warranty.
Certain manufacturers require warranties to be registered on their website directly. The onus is on the customer to register the warranty together with the relevant documentation as stipulated in the user manual/documentation. Smarter Homes Solutions (Pty) Ltd will not be held liable for any warranties voided due to non compliance from the customer.
Submit all documentation to Smarter Homes Solutions (Pty) Ltd for supplier/manufacturer evaluation. They will decide to repair, replace the inverter, or send replacement parts.
Repair/replacement parts or units have a 6 – 8 week lead time which is dependent on the manufacturer. Smarter Homes Solutions (Pty) Ltd has no influence on lead time of repairs or replacements.
Warranty claims are void if installation does not comply with the installation guidelines and standards as outlined in the manual. The manufacturer will determine warranty validity.
WARRANTEE CLAIMS Smarter Homes Solutions (Pty) LTD does not carry any direct warranties on products we stock.All warrantee claims will be strictly followed according to the manufacturer’s claim procedures.
Defective or Damaged products will be sent back to the manufacturer for further evaluation
Smarter Homes Solutions (Pty) Ltd has a no exchange policy with a 21 working day feedback period.
A fee will be levied on decommissioning the system for manufacturers evaluation after 7 days of installation (7 day grace period only applies to Smarter Homes Solutions (Pty) Ltd Installations).